Case Management University

CRM 101: Updated for 2008 This is a comprehensive 30 hour orientation program developed to introduce hospital case managers to the broad issues – both internally and externally – impacting case management success, concepts and driving principles, and operational parameters of an outcome model of case management. Clients generally open this program to a broad array of hospital associates who will benefit from greater knowledge of the healthcare industry in general, and case management in particular.

Blueprints: This is our most popular one-day workshop covering the key components of a hospital case management program and the environmental issues that impact its success.

Other Popular Programs Include:

CCM Preparation Course: The CCM credential signifies a case manager’s commitment to professionalism and the continuing quest for knowledge and skills to improve performance outcomes. This program is designed specifically to help the hospital case manager gain insights into case management practice in other venues and reflects the ongoing updates to the CCM test content.

Using Criteria Sets for Resource Management: Knowledge of InterQual ® criteria helps the hospital case manager monitor real-time resource utilization and evidence based medical practice. This four-hour program demonstrates the practical application of criteria in the course of the hospital case manager’s daily activities.

A Common Sense Approach to Hospital Case Management: This popular three hour program discusses the importance of aligning the vision, intent, goals, infrastructure and operations of a hospital case management program with the realities of the hospital environment.

A Perspective on the Case Manager/Physician Partnership: Medical staff acceptance of the hospital case management program is often a product of their understanding of what value the program offers them. A physician co-presenter is available for this seminar intended for a medical staff audience.

Using Outcomes to Demonstrate Case Management Success: There is a list of hospital activities and projects that compete for additional resources. To grow and expand, case management must demonstrate its worthiness for additional investment by producing bottom line results.

Storm Warnings and Opportunities: Reflections on an Uncertain Future: This program is intended to help hospital associates better understand the forces that impact the organization's ability to thrive in an era of complex pressures and how case management has been designed to support the organization's effort to survive in an era of dwindling resources.