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- Laying the Foundation
Designing and executing a clinical resource management program is not easy. It’s not so much that any one part of the program is difficult to design and implement. Rather, it’s the combination of all the parts that becomes untenable.
- What gets Measured gets managed!
When we started this newsletter back in 1994, we reported the difficulties in obtaining information about payer denials. Hospitals simply could not provide actionable information to identify the source of their denials...
- The Business Case for Hospital Case Management
When case management was introduced in hospitals in the mid 80s, it was accompanied by a promise to control costs at the bedside.
Elmhurst Memorial Healthcare
All of us at Elmhurst Memorial Healthcare want to thank you and your associates for getting us back on the right track for our case management program. The time you spent with us was invaluable in helping us identify the inefficiencies and redundancies in our processes that made our existing program ineffective with respect to the goals we are trying to achieve.
We appreciated the thorough analysis and the candor with which it was conducted and delivered. We are hopeful that we can implement your suggestions in relatively short order and will look forward to a further engagement with your firm to ensure that are moving in the right direction.
Those of us who read your book, The Leaders Guide to Hospital Case Management found it to be a wonderful companion to the on-site help you and your colleagues provided. I believe this "bible" will be quite useful as we continue on our journey.
Sincerely,
Matthew J. Lambert III, M.D., MBA
Sr Vice President for Clinical Operations
Elmhurst Memorial Healthcare
CRM Update
The July issue of CRM UPDATE features an article about transitions of care which was a hot topic at both the 2010 CMSA conference as well as the HFMA conference. Read it now!
Phoenix Recommends...
- Insights and Information
The Leader's Guide to Hospital Case Management
"Thank you for a well organized, detailed, and comprehensive book. I appreciate that you took the time to put your knowledge and experience in writing."
Deonna Villegas-McPetersCommunity Regional Medical CenterFresno, CA
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