Designing and executing a clinical resource management program is not easy. It’s not so much that any one part of the program is difficult to design and implement. Rather, it’s the combination of all the parts that becomes untenable.
When we started this newsletter back in 1994, we reported the difficulties in obtaining information about payer denials. Hospitals simply could not provide actionable information to identify the source of their denials...
When case management was introduced in hospitals in the mid 80s, it was accompanied by a promise to control costs at the bedside.
Over the past twelve months, Saint thomas Health Services engaged the consultant group of PHOENIX: The Hospital Case Management Company to mentor and guide our health system through enterprise-wide case management reorganization. As the sponsoring corporate executive, I have been exceptionally pleased with the professionalism, knowledge, content expertise and the genuine care and concern Stefani Daniels and partners demonstratd toward our leaders and professionals across the health system.
Elizabeth Lemons, Vice President, Clinical Effectiveness
Saint Thomas Health Services
Nashville, TN
The August issue of CRM UPDATE features an article about the Transition Case Manager, a new and evolving role under the case management umbrella. Also in this issue, more about program outcomes. Read it now!

The Leader's Guide to Hospital Case Management
"Thank you for a well organized, detailed, and comprehensive book. I appreciate that you took the time to put your knowledge and experience in writing."
Deonna Villegas-McPetersCommunity Regional Medical CenterFresno, CA