Consulting Solutions for Hospital Case Management

Acute care case management is a collaborative practice of business, interpersonal, and clinical strategies which, when successfully applied, effects more efficient delivery of care, reduces variation in the consumption of clinical resources, and produces improvements in clinical and financial outcomes.

PHOENIX solutions offer best practice insights to enhance the organization’s capacity to transition to an advocacy-active, outcome model.

Consolidated gatekeeping activities at sensitive access points
Access to care, accurate level of care and continuous monitoring against nationally recognized acute care criteria is the first phase of a hospital case manager's scope of practice.

Real-time care management initiatives to improve patient care outcomes
Using tools and strategies to influence practice decisions at the point-of-care, the hospital case manager is uniquely positioned to promote compliance with quality, safety, and evidence based protocols.

Resource management
Don’t confuse resource management with utilization management: The former is prospective while the latter is retrospective. Resource management works to reduce practice variations and costs per case. It requires a radical shift in practice and mental mind-set in order to prevent an unwanted event from occurring in the first place thus reducing re-work and back-room fixes.

Orchestrate early transition planning
With the 'big picture' perspective, the hospital case manager harnesses the collective wisdom of the clinical team to assess, plan, and continuous evaluate the patient's post-acute experience.

Engineer personnel assets for optimum service
With such a large investment in personnel, the hospital deserves an ROI of equal or greater value. Assets must be effectively deployed to maximize physician and patient partnerships.

Economic quantification of delivery-of-care process obstacles and barriers
The patient's timely navigation through the acute care continuum is often compromised through unexpected obstacles and system barriers. Quantifying grid-lock discloses opportunities for performance improvement.

Point-of-service medical documentation support
Complete and accurate documentation benefits every stakeholder. Whether you want to supplement a formal CDMP initiative or enhance case management service to your medical staff, real time advice at the point of service generates greater return than sticky notes and intrusive phone calls.

Using information systems to demonstrate value of hospital case management program
Case management demonstrates its value to the organization in measurable, bottom-line terms. With the organization’s ability to convert data into information, case management report cards are a key feature of a successful program.

Establish centralized resource centers
Activities that do not require professional licensure are often best delegated to case management support personnel.